Help

Newsletter Help

We have subscription links on various pages in our season sites, or you can use the link below

By registering, you are agreeing to us sending you periodic emails related to the content you selected.

We offer 3 types of emails – News, Events & Results. You can select to receive these from the Summer or Winter sites, and for events and results, you also choose which division you are interested in.

You are free to choose any combinations of these.

We may change the options available in future – any new additions will require you to manually alter your subscription settings. Any removals and we will unsubscribe you automatically.

We may also send out system emails to notify of service issues or account information.

Under normal circumstances, no. However, we do have a cleanup system that detects idle subscribers who we can no longer detect interactions from, and will trigger a reconfirm process.

If you are purged as a result of being idle, or if you have mail delivery issues that repeatedly blocks our newsletters, then your account will be discontinued and then you will need to subscribe again.

These emails are sent out after we post a new news article to your selected season site. There is no fixed day for these but they are scheduled to be released around 8.30pm on the day we post the article.

Occasionally we post League news when we have information to share that is not season specific. This is sent to both Summer and Winter News subscribers. If you are subscribed to both, you will only receive one email.

These emails are sent out weekly and contain a list of upcoming events for the following week, and a list of league matches or league competition matches for your selected season and division.

If there are no matches, just the events will be listed, and if no events, we will skip sending the email.

Currently these are sent out around 8.30pm on Friday but this may change in future depending on the league setup.

If you have a division selected as part of your subscription we will send you only the information for that division.

If you do not have a division selected we will only send out the league events and no upcoming match data.

These emails are sent out weekly and show the results of this weeks league matches and league table, or this weeks league competition results for your selected season and division.

If there are no results this week we will skip sending the email.

There is no fixed day for these but they are scheduled to be released around 8.30pm on the day we post the results.

If you have a division selected as part of your subscription we will send you only the information for that division.

If you do not have a division selected, we will send out the basic league tables for all 3 divisions only and no match results.

If you subscribe and already have an account no changes will be made. We will send out an already subscribed reminder if you attempt to re-subscribe, but max of 1 every 3 months.

We use the Brevo mail service to send these emails.

Your contact information is only available to authorised account holders. Access is protected by strong passwords, 2 factor authentication and SSL certificates to protect the data during transmission.

Our subscription forms have protection against mis-use of emails, and if we detect attempts to repeatedly subscribe an email we will block the email from being used on our system automatically.

You can access our Privacy Policy for up to date information on how we protect your information.
You can view Brevo’s privacy policy here

All our newsletters are double opt-in to be compliant, and we use an automatic list handling service that detects inactive and undeliverable records to keep our lists clean.

Subscribers are purged from the lists after a period of inactivity, and other data is removed when we are aware it is no longer in use. You can also manually request your information at any time by sending us a message requesting the information on file, and confirming full deletion if required.

Supplied data is solely used to provide newsletter content based on selections you make, and any emails required for management of the account. This data is never sold or provided to a third party for use, except for the Brevo service used to manage the account and emails, or where legal obligations may require us to share with law enforcement.

In every email we send you following registration, there is a Manage Subscription link that is unique to you. Click this link to access the management page.

The verification email and contact form emails don’t contain management links as they are not tied to an active subscription.

On the management page, you have the option to turn on / off each of the available subscriptions as you require them.
Select the required content for each of the seasons by selecting the required Events, News and Results check boxes.

You can specify your current team division for each season on this form.
If you leave this option blank, you will still receive all news items, events emails will be sent but we’ll skip the match data, and we’ll send out the full league tables in the results but no match results.

You can also unsubscribe on this page if needed.

The email links are your only direct method of access as they are generated by the system and are unique to you. This ensures only the email recipient is able to access the settings.

If you have no emails with links you you will need to wait for the next email to arrive.

If you cannot wait you can contact us through the Summer or Winter contact form, and we can manually adjust your account settings, but will need to verify your account.

Use the Manage Subscription link in any email we send you to access the management page for your account.

Update your email address then submit the form. Emails will be sent to the new email address following this change. Note that any queued emails may still be delivered to the original address.

Use the Manage Subscription link in any email we send you to access the management page for your account.

Select the Paused Subscription check box and submit the form. This will stop all newsletters until the option is de-selected again.

We’ll send a reminder email as well after 30 days.

In every email we send you there is an unsubscribe link. Simply click this to access the unsubscribe page and confirm you wish to cancel your registration.

You can also use the Manage Subscription link in any email as well and use the unsubscribe option on the form and this has the same effect.

For account security we only allow unsubscribing via the email links to Unsubscribe or via the Manage My Subscription page. We send these links in every newsletter and management email.

Your email address is automatically blocked and your settings removed. A confirmation email is sent.

We leave your account on our purge list for a short while – this prevents mis-use of the system and ensures the email address cannot be re-used. After a week the account is automatically purged.

Note that we may still send out any already queued emails after choosing to unsubscribe.

You will need to re-subscribe to our service again.

If you try to re-subscribe while your account is in our purge list, nothing will happen – you would need to get in touch for us to manually override. Once the account is fully purged (after 1 week) then the automated subscription will work.

Where some subscriptions are seasonal, you may not receive an email from us for some time. We therefore send out a reminder email to ensure you are aware you are still subscribed, and give you the chance to opt out, or amend your subscription.

This email will have links to manage, unsubscribe, or view this FAQ to see what may have changed since we last contacted you.

You don’t need to do anything if you want to continue receiving emails from us.

If you want to change your subscription – e.g. your team has been promoted to a new division – use the Manage Subscription link to edit your preferences.

Enable all the items you want to receive still and turn off those no longer required.

This is sent when you select the Paused Subscription option on your account to confirm we are now stopping emails until you are ready. Note that we can still send out administrative emails, but all newsletter content will be skipped.

You may still receive any queued emails in the system after pausing your subscription

If your account has the Paused Subscription option set for more than 1 month, we will send out a reminder email. Leaving your account in the paused state for long periods will trigger our inactive subscriber routine.

We are transferring accounts over from our old newsletter system. As part of the process, an opt-in email is generated that detects the imported account, and sends this email.

As you have already chosen to receive our newsletters, you don’t need to opt in again, and we will transfer over your preferences from the old system.

However, this email does give you instant access to manage your settings, or choose to unsubscribe if you prefer.

Contact us through the Summer or Winter contact form. Please use the one for the current active season ideally as this helps with tracking.

Ensure you fill in the form with an email address that matches your subscription. That can be in the email box, or, in the message itself if you want us to communicate with an alternate email address.

Note: if you are not receiving contact form confirmation emails, try using an alternate email address to send the report, or manually contact the League Secretary who can pass on the report.

Before submitting a report please see if your issue has been answered below.

Anyone can subscribe to our service, so these are sent out to the email used in the subscribe form to confirm the email entered was valid.

Until the confirmation link is used, our system won’t complete the registration and no newsletters will be sent out.

Our system allows 3 attempts to subscribe – each confirmation email is updated based on the number of attempts.

We also apply a filter for 24 hours for each attempt so someone attempting to mis-use our system can’t flood with fake emails repeatedly.

After 3 attempts on a single address, the system will block that email from any further attempts.

If you are receiving repeated confirmation emails and have concerns, please report as a fault and we can run checks.

We only start sending emails once the opt-in link is clicked from a valid email, so just try subscribing again with the correct email.

After registering, if you have not received the confirmation email, please check your junk / spam folders / filters for the email getting stuck. We use a trusted sending service that has been verified to send emails for ne********@fa**********.uk, but there is still a chance of getting caught in the filters.

If you have already attempted to subscribe please wait 24 hours for the current email to expire as the system won’t send out a new confirmation during this time.

If the email is still not arriving, please report as a fault and we can run checks and manually re-process after verifying your identity.

We need the 2nd verification to comply with anti-spam rules and ensure we are trying to use a valid email address.

If you received the verification email but have not yet clicked it, your account will be on file as unverified. Simply click the link within the verification period and it will complete the registration and emails will start to flow as we release them.

Note that the links are timed and expire within 24 hours so you will need to re-try the subscription if 24 hours have passed since we sent the email – note that the link will still take you to the confirmation page regardless. If you receive the welcome email then you are registered correctly.

You will get 3 chances to subscribe in case you are having issues. After this the email address will be blocked from using the system to protect against mis-use of our service.

If you are unable to complete your subscription, please report as a fault and we can run checks and manually re-process after verifying your identity.

If you clicked the link in your confirmation message and were taken to our confirmation page, but did not get a welcome email, this can indicate an issue with your spam filters, or an issue with our sending service, but also if the link has expired – each link is valid for 24 hours from sending.

Note that we also don’t send out the welcome email if your account is already active – the opt-in message will confirm the account is active but note that we will only re-send this periodically to protect against mis-use.

Please report as a fault to us and we can check the system.

Note that normal emailed content may still arrive if your account passed the opt-in checks.

This may occur due to a few possible reasons.

  • Your account has not completed verification. If you have not clicked the opt-in confirmation, we will not send out newsletters or any management notifications other than the opt-in notices.
  • Your account is currently set paused – this is accessed from the management page and suspends newsletters. We can still send admin emails in this state. Access your account and disable this status. We do send out reminders when in this state.
  • Your account has gone idle. If our system detects no account activity, nor any emails being opened for an extended period, we start an automated clean-up process – see “Time to Say Goodbye” query. In this case we suspend all newsletters until the account is re-confirmed.
  • You are in a subscription and we have not generated any recent content. This usually happens if you are only subscribed to one season and the season is over. Events and News often trigger a couple of emails in the gap, but Results will not have any data.
  • Your emails are being blocked in spam/junk. Please check your junk folder and allow emails from ne********@fa**********.uk
  • If you have a temporary status issue (mailbox full for example) then our system will only take action if the issue is still present after 30 days and trigger you as an idle subscriber and send a Time to say Goodbye email.
  • For permanent reject statuses, your account is automatically blocked to protect our sending reputation. No alerts are sent out for permanent status as we cannot be certain they will be received.

You can check your account settings and wait to see if content arrives as we do monitor the sending service, or if nothing received when you would expect still, then report as a fault to us and we can check the system.

Please check your subscription using the Manage Subscription link in our emails and update accordingly.

If you believe the settings have been amended without your knowledge, then someone else may have access to your email and used the unique links. If you think this is the case, we advise changing your email password as a minimum, and report a fault to us, so we can get your account reset.

Our system generates the newsletter data daily, based on the website state at the time. We have systems in place to detect what data has already been sent to avoid duplication, however, there are occasions where this could fail (database issues, backup restores for example)

If you receive duplicate content then please accept our apologies – this should be a rare occurrence. If you get repeated duplications, or if you are unsure, you can report as a fault to ensure we take prompt action.

On occasion, late posting of data can mean the emails go out later than planned, or in some cases may miss the deadline for publishing.

The system will also not send out any newsletters if there is no data to send (e.g. no matches planned for the following week), but should resume automatically when matches resume, or a new news item is posted.

If you have been receiving email okay, please check to see if you have a “Time to say Goodbye?” email from us as your account may have been marked as idle.

If you have received a “Paused Subscription”, then your account may be in a state where emails are being skipped or not generated.

If we have had issues sending email to you our system may have marked your email address as no longer valid. This usually does not generate any follow up emails as we cannot be certain they would be received.

You can check your account settings then wait to see if content arrives as we do monitor the sending service, or if nothing received when you would expect still, then report as a fault to us and we can check the system.

Newsletters are generated based on news items added to the sites, or data recorded for the league. The system that grabs the data has been lovingly crafted to try to minimise errors (if you are interested, it currently stands at just over 1,000 lines of code!)

Mistakes can happen though and it is possible for the system to get it wrong – please accept our apologies. This should be rare and often down to something added to the website that we have not catered for. If you do get an incorrect set of data, please feel free to report a fault as we can check over the logs to see if we can spot the error and get it corrected for future.

We do also monitor the content as well to try and catch these errors before they are published live.

If you have no access to old emails to use your manage subscription / unsubscribe links, then you can just leave the rest to us. Sign up using your new email address as normal if you want to continue to receive content.

Our system detects email addresses no longer active and marks them to stop sending emails automatically. We purge this list automatically for GDPR.

This occurs when you have had a subscription that was discontinued manually or because your account went idle and we have now purged your account. As these are unique links, they only work while your account exists. You will need to re-subscribe to the service again.

To protect against mis-use, the email links have automatic limits applied. Once you use a link in an email, it will only remain valid for 4 more clicks, or 5 days. After this the link is expired and you will need to use a link from another email.

To protect our lists and comply with anti-spam rules, if we are unable to detect any activity from you, we will mark your email on an idle list and send you this email. Your subscription is also paused so no further emails will be sent.

If you don’t click the link in the email, we will assume our emails are no longer required and will mark your account as deactivated within 31 days of sending the email and will no longer send you emails until you re-subscribe again.

If you still have an email with a manage subscription link available, you are able to re-activate your account by re-selecting your options once more.

This issue usually occurs for the following reasons:

  1. You block image download on our emails. When you download the image it also tells our system you have previewed the message, so blocking images means we cannot flag that our email is being seen.
  2. You left your account in a paused state, but not unsubscribed. This turns off all emails to you but leaves your account active, so no activity will show on your account as a result.
  3. You are subscribed only to lists that have not had any active content for a while, so as a result no emails are being sent to you.
  4. You have no active lists subscribed
  5. You are using Apple Mail on iOS 15 or above only to access the emails. Apple introduced privacy features that can stop us detecting if you previewed an email.
  6. You are using a disposable email address that redirects to your real address, and this has been discontinued. The emails often don’t send back a failure message so we assume they are still working.

and

  1. You have not accessed your account online to alter your subscriptions during this period
  2. You have not clicked any link in the emails to route through to our site during this period

There is a small chance we had an email queued when you cancelled that was still sent out but no more should be generated by our system. This would usually be a maximum of 1 week in advance.

If you are still receiving emails, please check your account using the Manage Subscription link in the latest email and retry unsubscribing again.

Otherwise, please report a fault to us and we will clear your account and investigate the failure to unsubscribe using the built-in mechanism.

This email is sent when our system automatically unsubscribes you as an inactive subscriber, or you use an unsubscribe link.

For automatic unsubscribe, we will have sent a Time to Say Goodbye email preceding this and allowed 30 days to re-confirm your subscription.

All subscription settings are removed once you see this email and you will need to re-subscribe. Note that the account will remain on the system for 7 days to ensure no further emails are generated for you before automatically being purged.

FAQs correct as of 03 September 2024